Installation and Download
Check our Wordpress integrations page for the plugin download and installation instructions.
How do I edit text/customize appearance of the checkout page?
Please consult this article to find out how to customize the checkout page as desired.
Orders are not getting marked Paid on payment. How do I fix?
This is caused by your webhost blocking incoming callbacks from bots, or you have a DDOS protection in place that is causing this. Blockonomics server does payment callbacks to update transaction status and cannot emulate a browser accessing your website. Please consult this article on how debug and fix this
Orders are getting marked Failed. What is happening?
On Woocommerce order details check for custom fields expected_btc and paid_btc. Most probably your customers are paying from an exchange. In such a case say while intending to 0.01BTC, the exchange deducts fee and you get only 0.00095BTC. This doesn't happen if customer is paying from a wallet like blockchain.com or electrum. You can choose to manually accept the order or ask customer to manually pay more. There is also a setting Underpayment Slack in the plugin that will help in the regard (wp-admin > Settings > Blockonomics > Advanced Settings)
Checkout page is not rendering properly. How do I fix?
There are known compatibility issue with some themes and page builders. Please activate the Lite mode setting (wp-admin > Settings > Blockonomics > Advanced Settings). This will remove all styling from the checkout.
For more information head on over to this dedicated community thread.